Privacy Policy

Introduction

Welcome to 999kg, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how 999kg collects, uses, stores, and protects the personal information you provide when you access or use our website at https://999kg.bio. We understand that your privacy is important, and we are fully committed to handling your data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account, visiting our website, or using any service offered by 999kg, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Information We Collect

To provide a secure, seamless, and personalised gaming experience on 999kg, we collect certain categories of personal information from our users. This information is collected only when necessary and with your implicit or explicit consent during account registration or use of our services. The categories of information we may collect include:

• Identity information: full name, date of birth, nationality, and gender as provided during registration.
• Contact details: email address, phone number, and residential address (city/district — e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna).
• Financial information: transaction records, deposit and withdrawal history via bKash, Nagad, Rocket, Upay, or bank transfer — we do not store full payment card numbers.
• Technical data: IP address, device type, browser type, operating system, session duration, and pages visited.
• Behavioural data: game history, betting patterns, bonus usage, and in-site navigation activity to improve personalisation and detect fraud.

We collect only what is genuinely required to deliver and improve our services. We do not collect sensitive categories of data — such as racial or ethnic origin, political opinions, or religious beliefs — unless you voluntarily provide them in a support interaction.

How We Use Your Information

The personal information collected by 999kg is used solely for legitimate business purposes directly related to the services we provide. We do not engage in unsolicited marketing without your explicit consent. Specifically, we use your data to:

• Create and manage your 999kg account, verify your identity, and process account-related requests.
• Process deposits and withdrawals securely, including transactions through bKash, Nagad, Rocket, and supported bank channels.
• Deliver personalised promotions, bonuses, and notifications relevant to your betting and gaming history.
• Maintain platform security, detect fraudulent activity, and prevent money laundering or other financial crimes.
• Comply with legal and regulatory obligations applicable to online gaming platforms operating in or accessible from Bangladesh.
• Improve our platform, analyse user behaviour patterns, and enhance the overall 999kg experience through analytics.

Cookies and Tracking Technologies

999kg uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect anonymous usage statistics. Cookies are small text files placed on your device that help us recognise you on return visits, maintain your session while you are logged in, and understand which areas of the site you find most useful.

We use the following types of cookies: (1) Essential cookies — required for the site to function correctly, including session management and security; (2) Analytics cookies — help us understand traffic patterns and page performance anonymously; (3) Preference cookies — store your language and regional settings for a consistent experience. We do not use cookies to track your activity across unrelated third-party websites.

Sharing Your Information

999kg does not sell, rent, lease, or trade your personal data to any third party for commercial purposes. We may, however, share limited data in the following strictly defined circumstances:

• Payment processors and financial partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, Mastercard) — only the data strictly required to process your transactions.
• Law enforcement or regulatory authorities — when required by applicable law, court order, or to prevent or investigate suspected fraud, illegal activity, or breach of our terms.
• Technology service providers (hosting, analytics, security auditing) — who are contractually bound to handle your data only as instructed by 999kg and may not use it for their own purposes.

In all cases, data shared with third parties is limited to the minimum necessary, and those parties are required to maintain confidentiality and security standards consistent with this Privacy Policy.

Data Security

999kg implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data in transit, encrypted storage for sensitive account data, role-based access controls limiting internal data visibility to authorised personnel only, and regular security assessments of our infrastructure.

While we apply industry best practices to secure your data, it is important to acknowledge that no method of internet transmission or electronic storage is 100% secure. We encourage you to use a strong, unique password for your 999kg account and to log out after each session, particularly when using shared or public devices. If you suspect any unauthorised access to your account, please contact our support team immediately at [email protected].

Data Retention

999kg retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account data is retained for the duration of your active account. If you close your account, we will retain your data for a further period as required for financial audit, fraud prevention, and legal compliance purposes — typically not exceeding five years from account closure.

Transaction records and financial data may be held for a longer period where required for tax, regulatory, or audit compliance. Data that is no longer required for any lawful purpose will be securely deleted or anonymised in accordance with our internal data lifecycle procedures.

Your Rights Regarding Your Personal Data

As a user of 999kg, you have the following rights concerning your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, including how it is being used.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
• Right to restrict processing: in certain circumstances, you may request that we limit the use of your personal data while a dispute or complaint is being resolved.
• Right to withdraw consent: where we process your data based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Please note that some rights are subject to limitations — for example, we cannot delete data where we are legally required to retain it. We will always explain clearly if we are unable to fulfil a request and the reason why.

Third-Party Services and Links

999kg may integrate with third-party payment processors, gaming content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), and analytics tools in order to deliver the full platform experience. These third-party services operate under their own privacy policies and terms of service. We encourage you to review their respective policies before using their services.

999kg is not responsible for the privacy practices or content of any third-party service. Any personal data you provide directly to a third party is governed by that party's own privacy policy and is outside the scope of this document.

Age Restriction — 21+ Only

999kg is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During account registration, users must confirm their age, and we may request identity documentation to verify age compliance where required. If we discover that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

999kg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the introduction of new features and services. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.

Your continued use of 999kg following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue your use of the platform and contact us to request account closure.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999kg handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.

Email: [email protected]